Privacy Policy

1. About This Policy

Swan Chauffeur (‘we’, ‘us’, ‘our’) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website at swanchauffeur.com.au.

2. Information We Collect

We collect personal information necessary to provide our chauffeur services, including:

• Contact details: Name, phone number, and email address
• Booking details: Pickup and drop-off addresses, travel dates and times, flight numbers, passenger count, and vehicle preferences
• Payment information: Card details are processed securely by Stripe Inc. and are not stored on our servers
• Location data: Route information used to calculate fares, provided via Google Maps. If you use the ‘Use My Location’ feature, your device’s GPS coordinates are used solely to populate the pickup field and are not stored
• Communications: Emails, phone call records, and enquiry form submissions

3. How We Use Your Information

We use your personal information to:

• Process and confirm your bookings
• Calculate and display fare estimates
• Process payments and issue tax invoices and receipts
• Communicate booking confirmations, reminders, and updates
• Issue supplementary charge notifications when applicable
• Improve our services and respond to feedback or enquiries
• Comply with legal obligations

We do not use your information for unsolicited marketing without your consent.

4. Third-Party Services

We use the following trusted third-party services to operate our platform:

• Stripe Inc. — Payment processing. Stripe handles all card data under PCI-DSS compliance. View Stripe’s Privacy Policy at stripe.com/au/privacy
• Google Maps Platform — Address autocomplete, route calculation, and distance estimation. Subject to Google’s Privacy Policy at policies.google.com/privacy
• Gmail / Google Workspace — Email delivery for booking confirmations and notifications

These providers are required to protect your information under their own privacy frameworks and applicable law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Our drivers, for the purpose of completing your booking
• Third-party service providers listed in Section 4
• Regulatory authorities where required by law

6. Data Storage & Security

Your personal information is stored on secure servers hosted in Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

Payment card details are never stored on our servers. All card data is handled exclusively by Stripe’s PCI-DSS compliant infrastructure.

7. Data Retention

We retain your booking and personal information for a period of 7 years in accordance with Australian taxation and business record-keeping requirements. After this period, your data is securely deleted.

8. Cookies

Our website uses cookies to improve user experience and enable core features including booking functionality and Google Maps. By using our website, you consent to the use of cookies in accordance with this policy. You can disable cookies in your browser settings, though this may affect certain features of the website.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us at book@swanchauffeur.com.au or call 1300 818 033.

10. Complaints

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at swanchauffeur.com.au/privacy-policy/. We encourage you to review this page periodically.