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Frequently Asked Questions
Do you track flights for airport pickups?
Yes. We monitor your flight in real-time. If your flight is delayed or arrives early, we automatically adjust your pickup time at no extra charge.
What is your cancellation policy?
Free cancellation more than 24 hours before pickup. 50% fee within 12–24 hours. 100% fee under 12 hours or no-show. See our full Cancellation Policy for details.
Do you provide child seats?
Yes — age-appropriate child restraints are available at no extra charge. Please mention this in your booking or enquiry.
Do you service areas outside of Perth CBD?
Yes — all Perth metro, Fremantle, and South West WA including Margaret River, Dunsborough, Busselton, and Swan Valley. Long-distance routes by arrangement.
Is the price fixed or does it change based on traffic?
All transfer prices are fixed and quoted upfront. No surge pricing, no meter, no surprises — the price you see is exactly what you pay.
How far in advance should I book?
At least 24 hours is recommended. For peak periods or large vehicles, 48–72 hours ahead is ideal. Last-minute bookings are taken where possible — call us directly.